Tech Response

Managed IT Service

Tech Response managed services combine proven practices, tools, and IT expertise to deliver efficient, cost-effective management of your IT infrastructure.

Workstation and Server management
Windows update management
Virus and Spyware solutions
Hardware and licensing tracking

Network Design and Implementation

Tech Response’s team has extensive experience in the methodology behind engineering a secure network solution to meet your budget. From the topological design stage to network-synthesis to network realization we will help control the process to minimize downtime and maximize productivity.

Business planning and impact assessments
Long-term to short-term LAN/WAN
network planning
Hardware and software asset sourcing and procurement
Internet/Intranet connectivity, design and configuration

Network Security Systems

Tech Response’s UTM manages every aspect of network control from content filtering to web caching, remote access to policy enforcement, all in one simple, drag & drop interface. Our UTM is software that can be installed on standard Intel-compatible hardware, or you can purchase a hardware appliance directly from us with the software pre-installed.

Firewall goes beyond traditional firewalls to give you more protection at the gateway without the need for additional hardware to maintain
Handles your content filtering needs without requiring additional appliances
Advanced bandwidth management features set it apart from other next-generation firewall and unified threat management solutions. Optimize your bandwidth usage to reduce overages and keep expenses down
Includes support for secure VPN connections from remote users as well as customizable controlled access options
Firewall gives you total control per group and per user. Get visibility into traffic and utilization with detailed reporting

IP Phone Systems

Tech Response embodies a diverse approach to implementing phone system solutions unique to our clients. It is our approach that to remain competitive, most businesses need a voice system that can help reduce phone costs and boost employee productivity without compromising reliability of a more traditional phone system.

Unified Communications – Receive voice mail via email & see user presence
Easy call control, presence and extension management
Scalable – Unlimited extensions and phone lines. No proprietary expansion modules needed
Reduce long distance and inter office call costs

Onsite & Remote Support

Tech Response delivers your own fully-staffed IT department, without the high costs. Our all-inclusive Managed IT Support plan monitors your network 24/7. If onsite service is needed, we dispatch an engineer to your office. Our IT support contracts are designed to suit our clients' needs, from small business start-ups to large, multiple-location organizations.

Dedicated technical support engineers are available wherever you need them
Helpdesk staffed and operated by experienced IT professionals
Comprehensive solutions for nearly all IT related needs
Proactive preventative options available to prevent issues long before they turn into a crisis

Project Management

Project Management is a discipline unto itself, and requires much more than just technical expertise. We believe an effective project manager must have a well-rounded background in human resources, financial management, organizational design and traditional project management skills. We bring this mix of skills to every engagement we perform.

Implement a common approach to
evaluating the costs and benefits of
proposed projects
Apply methodology to ensure that the project is not only being done the "right way" but the "right work is being done for the right reasons"
We can be integrated into solution delivery practices to support project decision-making that is always oriented towards the end goals and budgets
Ensure success of your project utilizing our team for handling deadlines and communications free up your time for your business

Cloud Backup

Cloud Backup safeguards your business by protecting the important files that your website or application needs. Get back to normal operations quickly with the ability to rapidly restore files after a hard drive fails or you lose a file.

Business class server and workstation backup options with on the fly incremental backups
Secured through encrypted client connections to encrypted Canadian based data stores
Quick and reliable restores to ensure the least amount of downtime in the event of a crisis
Cost effective Offsite backup with local backup options available

Systems & Network Documentation

Keeping a comprehensive and accurate set of network documentation is essential for any business running IT systems. Yet despite this, it's not uncommon for us to come across customer sites where little or no network documentation exists. This can be a major challenge as a lack of network documentation presents a number of problems to businesses and likely increases IT costs in house unnecessarily.

Full network asset hardware/software auditing and documentation
Networking diagrams, IP / subnet mask detail tracing and mapping
Active Directory and Group policy user security access and directory mapping
Control systems auditing for streamlining your employee's usage of IT assets

Cloud Computing

Tech Response can facilitate many different cloud computing solutions for our clients distinct needs and requirements. It is our goal to provide the best possible solution available using tools that can provide unmatched performance for your systems and applications as well as to ensure that you receive a level of reliability and uptime you deserve from a Canadian based data centre.

Ideal for most types of small, mid- or large-size systems and applications – CMS-based websites, ecommerce, ERP applications, databases, portals, MS Exchange and more
Instantly scalable – add capacity to meet growth or expansion needs
Efficient Infrastructure from world class suppliers like Cisco, Dell, Citrix, Brocade
Cost savings with zero capital costs – No equipment, hardware or base software to buy or install

Business IT

Business IT Services